Privacy Policy

1. Who We Are

Big Venture Sales Ltd. ("BV Sales", "we", "our", or "us") is a British Columbia corporation operating at 9400 Smiley Road, Chemainus, BC V0R 1K4. We develop and represent natural health brands across Canada.

This policy explains how we collect, use, disclose, and protect personal information on this website (bvsales.ca) in compliance with the Personal Information Protection Act (BC PIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) for interprovincial and international transfers.

2. What Information We Collect

We collect only the information necessary for the purposes described in this policy:

• Contact inquiries: name, business email address, phone number, and the content of your message — submitted via the contact form on our homepage.
• New customer setup forms: business name, legal entity type, contact details, credit references, and other information required to establish a wholesale account — submitted via JotForm.
• Technical data: IP address and browser information may be logged automatically by our hosting provider (Cloudflare) and our form processors as a standard security measure. We do not use this data for profiling or marketing.

We do not knowingly collect personal information from individuals under the age of 16.

3. Why We Collect It (Purposes)

• To respond to your inquiry or question.
• To process new customer account applications and conduct credit assessments.
• To fulfill our contractual obligations to customers and brand partners.
• To comply with applicable law, including tax and accounting requirements.

We will not use your information for any purpose other than those listed above without first obtaining your consent.

4. Consent

By submitting a contact or customer setup form, you consent to the collection and use of your information for the purposes stated in this policy. You may withdraw consent at any time by contacting our Privacy Officer (see Section 9). Withdrawal of consent may affect our ability to respond to your inquiry or maintain your account.

5. Third-Party Service Providers

We use the following third-party processors to operate this website. Each acts as a data processor on our behalf and is bound by their own privacy policies and security standards:

• Formspree (formspree.io) — processes contact form submissions. Data may be stored on servers located in the United States. Formspree Privacy Policy.
• JotForm (jotform.com) — processes new customer setup forms. Data may be stored on servers located in the United States. JotForm Privacy Policy.
• Cloudflare — provides hosting, content delivery, and DDoS protection. May log technical request data. Cloudflare Privacy Policy.

When personal information is transferred outside Canada (including to the United States), it is subject to the laws of that jurisdiction. We take reasonable contractual steps to ensure it receives comparable protection.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Cookies & Tracking

This website does not use any first-party analytics, advertising, or tracking cookies. No Google Analytics, Meta Pixel, or equivalent tracking scripts are loaded.

Our third-party form providers (Formspree, JotForm) may set functional cookies within their embedded forms to support form operation. These are strictly necessary for the forms to function. Please refer to each provider's privacy policy for details.

7. Data Retention

We retain personal information only as long as necessary for the purpose it was collected, or as required by applicable law (e.g., tax records for a minimum of 7 years). Contact form inquiries that do not result in an ongoing business relationship are typically deleted within 12 months. You may request earlier deletion (see Section 9).

8. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. These include encrypted transmission (HTTPS/TLS) and access controls on internal systems. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

In the event of a breach that poses a real risk of significant harm, we will notify affected individuals and the appropriate regulatory authority as required by law.

9. Your Rights & How to Contact Us

Under BC PIPA and PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention obligations).
• Withdraw consent to our use of your information.
• Ask questions about our privacy practices.

To exercise any of these rights, contact our Privacy Officer:

We will respond to all privacy requests within 30 days. If you are not satisfied with our response, you may file a complaint with the Office of the Information and Privacy Commissioner for BC or the Office of the Privacy Commissioner of Canada.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of this website after changes are posted constitutes acceptance of the updated policy.